Thank you for shopping with GlobalPalletSupply. We are committed to providing quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, our return policy is designed to be clear and straightforward. Please review the following details to understand the conditions, procedures, and requirements for returning products purchased from our website.
Return Eligibility
Products Eligible for Return
At GlobalPalletSupply, we accept returns for most products that are unused, in their original packaging, and in the same condition as when they were received. This includes pallets, crates, and other supply items. Customized, personalized, or special-order items are generally not eligible for return unless they are defective or damaged upon arrival.
Conditions for Eligibility
To qualify for a return, the following conditions must be met:
– The product must be unused and in its original condition.
– The product should be returned within **30 days** of the delivery date.
– The product must be in its original packaging, including all accessories, labels, and tags.
– Proof of purchase, such as the invoice or receipt, must be provided.
Return Process and Procedures
Initiating a Return
To initiate a return, customers must contact our customer service team within 30 days of the delivery date. You can reach us via email at support ( Sales@globalpalletsuppply.eu ). Please provide your order number, detail the reason for the return, and specify the product(s) you wish to return.
Return Authorization and Instructions
Once your return request is received, our customer support team will review your request and, if eligible, issue a Return Merchandise Authorization (RMA) number. This RMA must be included prominently on the return package. We will also provide specific instructions on how to pack and ship the products back to us.
Packaging and Shipping
Customers are responsible for securely packing the items to prevent damage during transit. We recommend using the original packaging whenever possible. Return shipping costs are typically the responsibility of the customer unless the return is due to our error, defective, or damaged products.
Return Shipping Address
Returns should be shipped to the following address unless instructed otherwise:
GlobalPalletSupply Warehouse
Please retain proof of shipment and tracking information until the return is processed and your refund or replacement is completed.
